Adm in BSP
Adm stands for “AGENT DEBIT MEMO”. Adm is raised by airlines against travel agents for any of discrepancy they found.
Travel service providers should take note that Airlines pay a fee for each booking created, cancelled or changed. These fees are even charged when the passenger would actually never travel.
Reasons of Adm raise in BSP:
There are no specific numbers or reasons for why ADM raise in bsp normally adm raise due to any of following reasons:
- Duplicate Bookings.
- Inactive Segments.
- Fictitious Name and Other Speculative Bookings.
- Invalid Ticket numbers.
- Passive Bookings.
- Manual Issuance of Ticket (wrong pricing).
- Refund Posting (enter the wrong amount).
- Refunded Pnr.
- Uncanceled reservations.
- Travel service providers should not create duplicate bookings for a passenger in different PNRs.
- Travel service provider should not create multiple itineraries thus blocking several flights when such itinerary is impossible to fly.
- Travel Service Provider must not duplicate any reservation booked in another CRS/GDS.
- Since there is no business requirement in having a Duplicate booking, even a single duplicate booking will warrant a debit memo.
- Travel service providers should refrain from repeatedly cancelling and re-booking.
- Any cancellations & re-bookings done in excess of 3 for the same booking will be considered as an attempt to circumvent ticketing time limits or meeting GDS productivity and thus an ADM may be issued.
- It is travel service provider’s responsibility to monitor the queues and release inactive segments with HN,HX, UN, UC, NO, SC, TK, TL, TN, UU, US, PN, WL, WN, DL, DS, IX,XX, MM, RM, GL or WK status codes from the booking.
- Failure to remove these segments 24 hours before departure would result in an ADM.
Fictitious Name and Other Speculative Bookings:
- Travel service providers are requested to refrain from making bookings with fictitious names and thus blocking inventory.
- Travel Service Provider staff’s training should only be conducted on test environment or the training mode of a GDS/CRS provider.
- Creating live PNRs for training or test purposes is strictly not allowed.
- Such bookings include the use of a valid surname followed by initials (e.g., Smith/A/B/C, Lee/A/S/D/F, Johnson/X/Y/Z) and fictitious or celebrity names.
- Examples of fictitious names follow Mouse/Mickey or Obama/Barack or Test/Charlie or GTRP/XXXX.
- Since there is no business need for a fictitious booking, an ADM will be issued even if there is one fictitious booking found.
Invalid Ticket numbers:
- Travel service providers should refrain from retaining bookings with invalid ticket numbers.(E.g.: voided, refunded, used, fictitious, etc.).
- Usage of invalid ticket number to create dummy bookings or to circumvent ticketing time limits will result in a debit memo.
- Travel Service Provider can only book passive segments in its CRS/GDS system for the purpose of ticketing an already existing reservation. Booking passive segments in order to satisfy CRS/GDS productivity requirements, to circumvent fare rules or to fulfil administrative functions is strictly not allowed.
- Passive segments shall be created for the purpose of ticketing only and must be cancelled immediately after issuing the ticket.
Manual Issuance of Ticket:
- Normally airlines have an auto priced fare in which there is no chance of error but in some cases where airlines authorised travel agents to issue tickets manually, there is a chance of entering wrong details (manually fare need to enter mostly in group pnrs).
Example: Taxes are revised and you put the wrong amount of taxes in such cases where the amount is put wrongly and the amount put by travel agents is lesser than the amount receivable by Airlines. Airlines raise agents debit memo (ADM) in BSP for the difference amount or may impose any fine.
- Agents need to enter cancellation fee in the mask of refund. The wrong amount resulted in adm.
- Airlines have different policies for a refund there may be a nonrefundable ticket and you posted refund for it.
- There may need to collect cancellation fee plus no show fee but agent enters cancellation fee only in all of these cases airline will issue agent debit memo (ADM) for difference amount and may charge fine.
- All airlines have a policy that you must need to cancel the reservation of a passenger whose ticket is refunded. So if travel agent refunds the ticket and forgets to cancel the itinerary in such case airline will issue debit memo
- You reserve the seat for your client and later on client deny purchasing a ticket and you forget to cancel the reservation and airline change the segment status from HK to HX and then you did not delete the HX segment from a reservation.
WHAT IS ACM? (CREDIT MEMO) IN BSP:
Acm stands for “Agent Credit Memo”.
Acm is the amount payable by the airline to travel agents. Acm is normally issued against group reservations.
An agent needs to pay a proportion of amount in advance to airline against the group reservations. This amount is held by airlines till you finalize the group and issued all of the tickets after that you need to claim the amount deposited to the airline. Airlines issue Credit memo against the deposited amount in BSP. This amount will settle on a fortnight in BSP.